Benefit Service Center

Our Benefit Service Center can be utilized to support all enrollment platforms. Our licensed Benefit Specialists can assist employees with any benefit related question and provide technical support. Employees have the opportunity to be educated on the entire benefit program offered by their employer. This hands on approach allows the employees to elect the benefits that best suit them and their families.



Key Features




Intelligent Routing and On-Screen Caller Info



Queue Call Back Option



Live Call Monitoring Capability



Staffed with Licensed Bilingual Benefit Specialists

    



Live Chat Feature



Screen Sharing



Online Scheduler



Call Recording





Services




New Hire Benefit Education and Enrollment



Qualified Life Events



Claims Assistance



Beneficiary Updates

    



Real-Time Reporting



Open Enrollment Support



Password Reset



Communication of HR Initiatives



Enrollment Support

WorkPlace Solutions supports our clients by assisting employees with the education and enrollment of all benefit plans.

We have a nationwide team of licensed benefit specialists who are trained on case specifics and deliver a customized, consistent message to all employees. They serve as an extension of human resource departments by assisting employees in understanding their benefit options and empowering them to make educated decisions on each benefit based on their individual needs.

In addition to our wpsENROLL platform, the WPS team has utilized numerous enrollment platforms. Our extensive knowledge allows our team to navigate through each system efficiently. Our goal is to facilitate the enrollment process and allow employees to have a great enrollment experience. Since every customer is unique, WPS helps develop the best enrollment strategy to fit the culture and needs of our clients.


Multiple Enrollment Options

     Onsite Enrollment     

 Self-Serve Enrollment 

Telephonic Enrollment